Thank you for contacting us about a potential fraudulent (spoof) email or Web site. We will investigate this situation immediately and inform you of the results in a separate email. If you are reporting an email or a Web site that is asking for personal financial information, it is best to assume it is fake until you receive a response from us. In order to reply as quickly as possible, we are sending you an automated response about the following topics: 1. IDENTIFYING FAKE EMAILS AND WEB SITES 2. USING EBAY TOOLBAR WITH ACCOUNT GUARD 3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY Please submit other questions or concerns through our Contact Us System, which can be accessed by clicking on the "help" button on the top of any eBay page. This allows us to dedicate our resources appropriately. 1. IDENTIFYING FAKE EMAILS AND WEB SITES The best defense against fake emails and Web sites is learning how to spot them. You can learn more about fake emails and Web sites through our Spoof Tutorial at the following Web page: http://pages.ebay.com/education/spooftutorial/ You can also use My Messages (located at the top of the My eBay page) to detect Phishing emails. If an email from eBay affects your eBay account or asks for personal information, it's now in My Messages. Any email sent to your registered eBay email address from eBay that concerns your account or requests personal information will now appear in My Messages. 2. USING EBAY TOOLBAR WITH ACCOUNT GUARD One of the best tools to protect yourself from fraudulent (spoof) Web sites is eBay Toolbar with Account Guard. The Account Guard feature indicates when you are on an eBay or PayPal Web site and warns you if you are on a known spoof site. To learn more about eBay Toolbar with Account Guard open a new browser and type www.ebay.com/ebay_toolbar into the address bar. 3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY We recommend that you keep your browser, operating system, and virus protection software up to date. Check for updates at the "Windows Update" link on www.microsoft.com and scan your computer for viruses often. If you think your personal information has been compromised in any way, you should take immediate steps to change your eBay, PayPal, and email passwords. You should also contact your bank to see if there has been any suspicious activity on your account. You can find more information about protecting your identity at the following help page: http://pages.ebay.com/help/confidence/problems-identity-theft.html Thank you again for sending us your report. We appreciate your efforts to keep eBay and PayPal safe. Regards, eBay Trust & Safety Team
What Is This?This Email with the Subject "Thank You for Your Report (SafeHarbor) (KMM30111590V39789L0KM)" was received in one of Scamdex's honeypot email accounts on Mon, 19 Jun 2006 10:57:02 -0700 and has been classified as a Generic Scam Email. The sender shows as eBay Customer Support <firstname.lastname@example.org>, although that address was probably spoofed. We recommend that you do not attempt to contact any persons or organizations referenced in this email, as you may expose yourself to scammers and, at the very least, you will be added to their email address lists for spam purposes.