Scam Emails Archive : Generic

Subject: Thank You for Your Report (SafeHarbor) (KMM30111590V39789L0KM)

From: eBay Customer Support <spoof@ebay.com>


This email with the subject "Thank You for Your Report (SafeHarbor) (KMM30111590V39789L0KM)" was received in one of Scamdex's honeypot email accounts on Mon, 19 Jun 2006 10:57:02 -0700 and has been classified as a Generic Scam.

The sender was eBay Customer Support <spoof@ebay.com>, although it may have been spoofed.


Thank you for contacting us about a potential fraudulent (spoof) email 
or Web site. We will investigate this situation immediately and inform 
you of the results in a separate email. If you are reporting an email or
a Web site that is asking for personal financial information, it is best
to assume it is fake until you receive a response from us. 

In order to reply as quickly as possible, we are sending you an 
automated response about the following topics:

1. IDENTIFYING FAKE EMAILS AND WEB SITES
2. USING EBAY TOOLBAR WITH ACCOUNT GUARD
3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY

Please submit other questions or concerns through our Contact Us System,
which can be accessed by clicking on the "help" button on the top of any
eBay page. This allows us to dedicate our resources appropriately.

1. IDENTIFYING FAKE EMAILS AND WEB SITES 
The best defense against fake emails and Web sites is learning how to 
spot them. You can learn more about fake emails and Web sites through 
our Spoof Tutorial at the following Web page:

 http://pages.ebay.com/education/spooftutorial/

You can also use My Messages (located at the top of the My eBay page) to
detect Phishing emails. If an email from eBay affects your eBay account 
or asks for personal information, it's now in My Messages. Any email 
sent to your registered eBay email address from eBay that concerns your 
account or requests personal information will now appear in My Messages.

2. USING EBAY TOOLBAR WITH ACCOUNT GUARD
One of the best tools to protect yourself from fraudulent (spoof) Web 
sites is eBay Toolbar with Account Guard. The Account Guard feature 
indicates when you are on an eBay or PayPal Web site and warns you if 
you are on a known spoof site. To learn more about eBay Toolbar with 
Account Guard open a new browser and type www.ebay.com/ebay_toolbar into
the address bar.  

3. PROTECTING YOUR ACCOUNT AND INTERNET SECURITY 
We recommend that you keep your browser, operating system, and virus 
protection software up to date. Check for updates at the "Windows 
Update" link on www.microsoft.com and scan your computer for viruses 
often.

If you think your personal information has been compromised in any way, 
you should take immediate steps to change your eBay, PayPal, and email 
passwords. You should also contact your bank to see if there has been 
any suspicious activity on your account. You can find more information 
about protecting your identity at the following help page:

 http://pages.ebay.com/help/confidence/problems-identity-theft.html

Thank you again for sending us your report. We appreciate your efforts 
to keep eBay and PayPal safe. 

Regards,

eBay Trust & Safety Team