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An Email with the Subject "...losing customers to the competition?" was received in one of Scamdex's honeypot email accounts on Mon, 01 Sep 2008 11:29:12 -0700 and has been classified as a Generic Scam Email. The sender shows as "Customer Relationships" <sue@urbansempromotion.co.uk>.
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Often your best business comes from customers or clients you already have,
but your competition is chasing your customers and clients
- make sure you don't lose them
BRITAIN in
BUSINESS
presents a BiteSize seminar
Building Client Relationships and Keeping
Customers
Keep them coming back for more..Stop them defecting to the
enemy!
An introduction to understanding your most precious commodity,
your clients
- and also improving your chances of establishing
new ones!
Stuart Russell - Eden Consulting
While new customers are great, they are also expensive. The effort to win the business can increase pressure to cut prices. Worst still many customers are one time only - and never come back. In fact an existing customer generates twice as much revenue as a new one and cost 25% less to service! But do you know how to get the most from your existing clients and customers and keep them coming back for more?
Excellent, gave good ideas to work with and plenty of food for thought - Steve Marsland - Migatronic Welding Services
In business today competition is intense. People have more choice, they are more sophisticated and also more cynical, it's easier for them to find other suppliers or goods and it's easier to compare prices. "Building Client Relationships and Keeping Customers" is a concise, clear and valuable seminar that gives you simple yet effective ways to ensure your customers have a positive perception of you and your product or service and they keep coming back for more
Very informative, easy to follow, practical advice - Kate Snowden Birdsall Services Ltd
Being 'customer focussed' and just satisfying customers or clients is not enough now, you also have to understand them. You have to know how they think, realise what they want and manage the way you deal with them to make sure you also get what you want. When you understand how these interactions work, you can use them to build customer confidence and loyalty and win their hearts and minds
Very clear and thought provoking. Certainly made me think more about recognising what the customer wants - Marie Haynes - CMR Consultants
Imagine that it was easy to keep your existing customers and that they were readily recommending you to others. They want to deal with you not the competition. They are loyal to you, your product and your company. You can then grow your business without constantly having to find new leads
There is no doubt - it worked wonders for all present - Rob Firth, Partner - Austin Smith Lord. Architects
We give you the skills, tips and techniques you need to keep the customer coming back. "Building Client Relationships and Keeping Customers" is a practical and easily absorbed seminar that guarantees you have the skills and techniques to keep and generate more business from your customers or clients and increase customer retention
An excellent presentation of techniques that you can really use - Michael Blishen - Bournmouth University
"By the end of this intensive course you will understand your customer, clients and how to keep them, better than you ever have before. If you want to reduce customer and client churn or increase customer retention and build loyalty - this is the course for you "
You will learn .... How are customer and client perceptions and expectations created, understand the real facts and how you can make a difference What keeps the customer or client happy, know how to find out what they think is important Find the golden key to developing exceptional customer and client relations Use non verbal signals and body behaviour to get the best results How to build rapport quickly and easily — even the ‘difficult’ ones The myths of rapport building, and what REALLY works See why false rapport (manipulation) doesn’t work in the long term Learn how to make sure your customers clients 'feel' they get what they want Change your customer or client perceptions and your own to achieve greater impact and effect Find their ‘hot’ buttons, press the right ones and avoid the wrong ones! You treat your customer or client as an individual, but does it work for them? What are they really saying. Find out why most people have trouble finding out How much information can your customer or client deal with, how much keeps them happy , and how do you package it best
Who should attend
Building Client Relationships and Keeping Customers
Anyone that deals with customers or clients for any service or product in either a corporate or retail environment, whether face to face or on the phone, YOU if you want to learn to be more effective and increase customer retention and satisfaction ...
...Make sure your customers keep coming back for more!
Location Details for "Building Client Relationships and Keeping Customers"Yes please book me on "Building Client Relationships and Keeping Customers"
Places are strictly limited, the delegate rate
for this half day seminar is
£119.00
(plus VAT)
(Group and Charity discounts available)
1.30pm registration for 2pm start to 5pm. Workbook & refreshments
provided
Telephone us on the number below or email us here
Booking Line and Information
0207 183 0050
Please quote ref: BCR/0830/U
A BiteSize Seminar presented by
BRITAIN
in
BUSINESS
Making Business Work for You
Corporate Affiliate of The Institute of Continuing Professional
Development (CPD)
Supporting ACET - The African Children's Educational Trust
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Copyright 2008 Britain in Business Ltd