Dun & Bradstreet has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position.
In the interest of time and good customer relations, please provide the DnB with written verification of your position in this matter by Jan 15, 2013. Your prompt response will allow DnB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Dun & Bradstreet develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Dun and BradStreet. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.