The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by January 18, 2013. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint (attached file), answer the questions and respond to us.
We look forward to your prompt attention to this matter.
The Better Business Bureau
What Is This?This Email with the Subject "case #85756610" was received in one of Scamdex's honeypot email accounts on Wed, 16 Jan 2013 10:32:13 -0800 and has been classified as a Generic Scam Email. The sender shows as "Better Business Bureau" <SeymourNorwood@newyork.bbb.org>, although that address was probably spoofed. We recommend that you do not attempt to contact any persons or organizations referenced in this email, as you may expose yourself to scammers and, at the very least, you will be added to their email address lists for spam purposes.