A Scam Email with the Subject "RE: Case #89854397" was received in one of Scamdex's honeypot email accounts on Mon, 22 Oct 2012 12:17:21 -0700 and has been classified as a Generic Scam. The sender was "BBB Complaint Department" <firstname.lastname@example.org>, although it may have been spoofed.
October 22, 2012
The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position.
As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.
In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by October 25, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.
The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.
We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)
If you are unable to respond using the internet, then please respond in writing to the address above or by Fax at (909) 503-1890.
We look forward to your prompt attention to this matter.
BBB Serving California
315 North La Cadena Drive
Colton, CA 92324