A Scam Email with the Subject "[Billing #ERX-38325-632]: credit card debt consolidation loan" was received in one of Scamdex's honeypot email accounts on Fri, 05 Sep 2008 08:44:27 -0700 and has been classified as a Generic Scam. The sender was firstname.lastname@example.org, although it may have been spoofed.
This is a confirmation that we have received your ticket ID ERX-38325-632. Please note, the billing department works Monday - Friday from 8:00AM to 6:00PM EDT/EST. Our goal is to handle your ticket within 24 hours or less from the time you submit it. Any tickets submitted Friday evening will be handled Monday when the billing department opens again. Tickets submitted to the billing department should only be billing related - such as cancels, upgrades, questions about your invoices, etc. The billing department CANNOT handle technical support related questions. If you need technical assistance, please submit a support ticket to the proper address that was in your welcome email that you received when you signed up for service. If you submitted a cancel request, it will be handled within 24 hours, please do not submit multiple tickets to billing and support. If you received a ticket ID back, that means we have your request and will handle it as soon as we can. Please remember that multiple tickets will slow the process down. If you are not receiving replies to your tickets or other emails from us, and you use Yahoo! or Microsoft Hotmail email services, please check your bulk spam folders, as we've had reports of our support, billing, and welcome email replies being filtered as bulk email from these providers. Thank you, The Billing Team