The Scamdex Scam Email Archive - Generic o

Subject:  ...losing customers to the competition?
From:  "Customer Relationships" <>
Date:  Mon, 01 Sep 2008 11:29:12 -0700

A Scam Email with the Subject "...losing customers to the competition?" was received in one of Scamdex's honeypot email accounts on Mon, 01 Sep 2008 11:29:12 -0700 and has been classified as a Generic Scam. The sender was "Customer Relationships" <>, although it may have been spoofed.


Often your best business comes from customers or clients you already have, but your competition is chasing your customers and clients - make sure you don't lose them

presents a BiteSize seminar

Building Client Relationships and Keeping Customers

Keep them coming back for more..Stop them defecting to the enemy!

An introduction to understanding your most precious commodity, your clients
- and also improving your chances of establishing new ones!

Stuart Russell - Eden Consulting

While new customers are great, they are also expensive. The effort to win the business can increase pressure to cut prices. Worst still many customers are one time only - and never come back. In fact an existing customer generates twice as much revenue as a new one and cost 25% less to service! But do you know how to get the most from your existing clients and customers and keep them coming back for more?

Excellent, gave good ideas to work with and plenty of food for thought - Steve Marsland - Migatronic Welding Services

In business today competition is intense. People have more choice, they are more sophisticated and also more cynical, it's easier for them to find other suppliers or goods and it's easier to compare prices. "Building Client Relationships and Keeping Customers" is a concise, clear and valuable seminar that gives you simple yet effective ways to ensure your customers have a positive perception of you and your product or service and they keep coming back for more

Very informative, easy to follow, practical advice - Kate Snowden Birdsall Services Ltd

Being 'customer focussed' and just satisfying customers or clients is not enough now, you also have to understand them. You have to know how they think, realise what they want and manage the way you deal with them to make sure you also get what you want. When you understand how these interactions work, you can use them to build customer confidence and loyalty and win their hearts and minds

Very clear and thought provoking. Certainly made me think more about recognising what the customer wants - Marie Haynes - CMR Consultants

Imagine that it was easy to keep your existing customers and that they were readily recommending you to others. They want to deal with you not the competition. They are loyal to you, your product and your company. You can then grow your business without constantly having to find new leads

There is no doubt - it worked wonders for all present - Rob Firth, Partner - Austin Smith Lord. Architects

We give you the skills, tips and techniques you need to keep the customer coming back. "Building Client Relationships and Keeping Customers" is a practical and easily absorbed seminar that guarantees you have the skills and techniques to keep and generate more business from your customers or clients and increase customer retention

An excellent presentation of techniques that you can really use - Michael Blishen - Bournmouth University

"By the end of this intensive course you will understand your customer, clients and how to keep them, better than you ever have before. If you want to reduce customer and client churn or increase customer retention and build loyalty - this is the course for you "

You will learn ....
  • How are customer and client perceptions and expectations created, understand the real facts and how you can make a difference
  • What keeps the customer or client happy, know how to find out what  they think is important
  • Find the golden key to developing exceptional customer and client relations
  • Use non verbal signals and body behaviour to get the best results
  • How to build rapport quickly and easily — even the ‘difficult’ ones
  • The myths of rapport building, and what REALLY works
  • See why false rapport (manipulation) doesn’t work in the long term
  • Learn how to make sure your customers clients 'feel' they get what they want
  • Change your customer or client perceptions and your own to achieve greater impact and effect
  • Find their ‘hot’ buttons, press the right ones and avoid the wrong ones!
  • You treat your customer or client as an individual, but does it work for them?
  • What are they really saying. Find out why most people have trouble finding out
  • How much information can your customer or client deal with, how much keeps them happy , and how do you package it best

Who should attend
Building Client Relationships and Keeping Customers

Anyone that deals with customers or clients for any service or product in either a corporate or retail environment, whether face to face or on the phone, YOU if you want to learn to be more effective and increase customer retention and satisfaction ...

...Make sure your customers keep coming back for more!

Location Details for "Building Client Relationships and Keeping Customers"
1.30pm registration for 2pm start to 5pm Refreshments provided
Monday 13th October
The Radisson - No1 The Light, The Headrow LS1 8TL
Tuesday 14th October
The Renaisson - Blackfriars Street M3 2EQ
Wednesday 15th October
The Park Plaza - 41 Maid Marion Way, NG1 6GD
Thursday 16th October
Birmingham Hippodrome - Hurst Street, B5 4TB
Tuesday 21st October
Glaziers Hall - 9 Montague Close, SE1 9DD
Wednesday 22nd October
Milton Keynes
Mercure Parkside - Woughton on the Green, MK6 3LR
Thursday 23rd October
The University Arms - Regent StreetCB2 1AD
Tuesday 4th November
The Angel - Castle Street, CF10 1SZ
Wednesday 5th November
The Cotswold Lodge - 66a Banbury Road, OX2 6JP
Thursday 6th November
The Manor House - Newlands Corner, GU4 8SE
Thursday 4th December
Glaziers Hall - 9 Montague Close, SE1 9DD

Yes please book me on "Building Client Relationships and Keeping Customers"

Places are strictly limited, the delegate rate for this half day seminar is
£119.00 (plus VAT)
(Group and Charity discounts available)
1.30pm registration for 2pm start to 5pm. Workbook & refreshments provided

Telephone us on the number below or email us here

Booking Line and Information
0207 183 0050

Please quote ref: BCR/0830/U

A BiteSize Seminar presented by
Making Business Work for You

Corporate Affiliate of The Institute of Continuing Professional Development (CPD)

Supporting ACET - The African Children's Educational Trust

Britain in Business Ltd, Floor 6, 456-458 The Strand, London WC2R 0DZ 6084325 Tel: 0207 183 0050. This mailing is environmentally friendly and complies with the relevant UK laws and ICO guidelines. However if you wish not to receive information of future events please let us know here.

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Copyright 2008 Britain in Business Ltd

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