The Scamdex Scam Email Archive - Generic o

Subject:  Seat Selection Fee Receipt
From:  "Qantas Customer Services" <flightinfo@yourbooking.qantas.com.au>
Date:  Mon, 10 Dec 2012 02:22:18 -0800

A Scam Email with the Subject "Seat Selection Fee Receipt" was received in one of Scamdex's honeypot email accounts on Mon, 10 Dec 2012 02:22:18 -0800 and has been classified as a Generic Scam. The sender was "Qantas Customer Services" <flightinfo@yourbooking.qantas.com.au>, although it may have been spoofed.

Qantas Seat Selection Fee Receipt
Dear,
The seat requests have been added to your booking.
Please print a attached copy of this e-mail confirmation to take with you to the airport.
Amount Paid:* $541.00 AUD Read more about paid seating at qantas.com/seating To view your booking, qantas.com/yourbooking We look forward to welcoming you onboard soon. Important Information:
  • You must print the receipt provided and bring it with you when you check-in at the airport, as proof of purchase. A print out of the 'Manage Your Booking' page will not be accepted.
  • Your receipt will also be required if you need to apply for a refund.
  • Requested seats cannot be guaranteed.
Changes to Your Booking:
  • At any time up to three hours prior to scheduled departure, and prior to check-in, you may elect to move within the cabin to an available seat at the same value free of charge, to an available seat of higher value on payment of any price difference or to an available seat of lesser value with no refund. Additional payments are not available in points.
  • If, in accordance with your fare rules, you choose to move to a different flight, or elect to be moved to a higher cabin on the same flight, the amount paid or points redeemed for an Advance Seat Selection or Exit Row seat is non-refundable.
  • In the event that Qantas needs to change your seat for operational, safety or security reasons (even after boarding the aircraft), we will endeavour to seat you in a suitable alternative. We will look to seat your party together in similar seats e.g. if you have requested a window seat we will look to seat you in another window seat. In the event you are moved to a higher cabin class by Qantas, and Advance Seat Selection or Exit Rows previously purchase is non-refundable.
Refunds:
  • Advance Seat Selection and Exit Rows are non-transferable.
  • Advance Seat Selection and Exit Rows are non-refundable unless your seat is changed by Qantas for operational, safety or security reasons (even after boarding) and we are unable to offer you a suitable alternative, or you have been moved to a flight not operated by Qantas.
  • Advance Seat Selection and Exit Rows refund conditions are independent of fare refund conditions.
  • Refunds can only be requested after departure of relevant flight.
Exit Row Seating:
  • Check-in for Exit Rows is only available at airport check-in counters.
  • To sit in an exit row seat you must be at least 15 years old, not seated with an infant, and be willing and be able to assist in an emergency.
  • Qantas has the sole discretion, at chck-in or boarding, to determine whether a passenger meets the requirements to sit in an exit row seat. If the passenger does not meet the requirements, they will be assigned a regular seat and the amount paid or the points redeemed is non-refundable.
  • If between the date of purchasing an exit row seat and 24 hours before travel, you become unable to fulfil the requirements to sit in an exit row, contact your local Qantas Office immediately. You will be transferred to a regular seat, and the additional amount paid or points redeemed for an exit row seat may be refunded.
* You must be a member of the Qantas Frequent Flyer program to earn and redeem points. A joining fee may apply. Menbership and points are subject to the Qantas Frequent Flyer program terms and conditions.
Do not forward this e-mail as it contains your personal information and links to your booking.
Do not reply to this e-mail as it is used to deliver e-mails only. If you need assistance, please visit our
online help. If you require any further information about your booking, visit qantas.com/yourbooking.
Qantas Airways Limited ABN 16 009 661 901

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