This email with the subject "Thank you for contacting us." was received in one of Scamdex's honeypot email accounts on Fri, 05 Sep 2008 08:14:07 -0700 and has been classified as a Generic Scam.
The sender was Juno Online Services <Preview5x@release.juno.com>, although it may have been spoofed.
Dear "hasty george" <firstname.lastname@example.org>, Thanks for writing to the Juno 5.0 preview support queue. With the final release of Juno 5.0 on January 17, we no longer offer free live technical support for the Juno 5.0 preview to free e-mail members and Juno Gold members. The latest version of the software, Juno 5.0.27 includes improved and enhanced internal and external functionalities. We recommend you upgrade to the latest version. If you're a Juno Web member, please write from your Juno Web account to email@example.com for assistance from a technician. For further assistance, please consult one of the following: TO GET JUNO 5.0 - You can download the final release of Juno 5.0 from our Web site. Go to http://www.juno.com and click 'Get Juno Now'. BILLING ISSUES - Please write to firstname.lastname@example.org for assistance from a Customer Service representative. TECHNICAL SUPPORT - If you have access to the World Wide Web, please visit our help center at http://help.juno.com. If not, you can search our database of technical support documents by writing to email@example.com. If you need to speak to a live technician, you can call 866-491-5866. Please note that there is a charge of $1.95/minute for these calls to cover the cost of providing live support. We've also included below a list of Frequently Asked Question about Juno 5.0. Chances are, your question is one of them. Thank you for using Juno. Best regards, Technical Support Juno Help Center http://help.juno.com ---------------------------------------------------------------- PLEASE READ BELOW - Frequently Asked Questions 1. What are the new features of Juno 5.0? 2. What are the minimum requirements for Juno 5.0? 3. How can I upgrade? 4. Can I downgrade? 5. Is there a change in my service level when I upgrade? Do I have to pay for the upgrade? 6. My Browser window seems to have reduced in area after I upgraded! How do I browse with a larger browser window? 1. What are the new features of Juno 5.0? # Ensuring an easy to use and complete Juno experience. # Embedded Browser-Surf the web and read and write e-mail all through a single-unified interface. # Switching between e-mail and the web is smooth and easy. 'Read', 'Write', and 'Web' are accessed by just clicking on the three tabs that appear prominently at the top of the screen. # Both web pages and e-mail appear in a large main window, making navigating between your e-mail and web pages simple. # Favorites-Access your favorite websites right within Juno # Mail Assistants-Filter junk mail and pre-sort incoming mail with new filtering capabilities. # POP Mail Checking-Check and manage all POP3 e-mail accounts through Juno. # Rich Mail Composition-Create and send colorful and graphical e-mail messages with HTML e-mail. # Personalize messages with enhanced formatting. # Improved folder access and management makes it simpler to save, search, and archive e-mail. # Juno Save-Backs up all critical data in a flash (e-mail, address book, etc.)! # Improved Address Book-Address book enhancements make it easier to manage and update addresses. # Colors and Fonts -- Customized color and font settings can now be configured through Internet Explorer. # Broadband-compatible - Juno 5.0 is compatible with high-speed DSL service. # Increased functionality for Juno Web members - Juno no longer forces itself 'always on top' while retrieving mail for Juno Web members. Now you can continue to work in other programs while Juno downloads your mail in the background. 2. What are the minimum requirements for Juno 5.0? The following are the minimum system requirements for Juno version 5.0. Internet Explorer 4.0 or higher installed 486 PC (or higher) Windows 95, 98, or NT 4.0 (for Windows NT 4.0, Service Pack 3 or later must be installed) 16 MB RAM (24 MB RAM for Windows NT 4.0) 34MB free hard disk space CD-ROM drive and a mouse SVGA monitor DUN/RAS installed 14400 BPS modem or a network connection. 3. How can I upgrade? You can download the latest version of Juno at our website. To download Juno, go to http://www.juno.com/ 4. Is there a change in my service level when I upgrade? Do I have to pay for the upgrade? There will be no change in your service level and you need not pay extra for this upgrade. 5. Can I downgrade? Yes, you can. However, downgrading from Juno 5.0 to a lower version will result in the loss of your saved mail folders and Address Book. Juno version 5.0 uses a tool called the Juno Backup Wizard (Junosave) for backing up and restoring the saved mail folders and Address Book, which is not compatible with versions 4.0 and lower. If you still wish to revert back to a lower version, please install the Juno 4.0 software from a CD-ROM. At present, we are only sending out Juno 5.0 CD-ROM. You can delete the Juno 5.0 installation after you have manually forwarded the mails on Juno 5.0 to the lower version that you intend to use. 6. My Browser window seems to have reduced in area after I upgraded! How do I browse with a larger browser window? You can browse the web with a large screen when you open a new browser window. To do this please click on 'File' and then click 'Open new Browser'. Alternatively, you can press 'Ctrl+N' simultaneously to open a new browser.