RE: SP91011 - Your recent report to eBay's Trust and Safety Department (KMM30111942V39971L0KM)

[rswebhelp@ebay.com Date: Mon, 19 Jun 2006 11:00:42 -0700]

Hello,

Thank you for writing to eBay regarding the email you received.

Emails such as this, commonly referred to as "spoof" or "phished" 
messages, are sent in an attempt to collect sensitive personal or 
financial information from the recipients. 

The email you reported was not sent by eBay. We have reported this email
to the appropriate authorities. 

In the future, be very cautious of any email that asks you to submit 
information such as your credit card numbers or passwords. If you are 
ever concerned about an email you receive from eBay, simply follow these
steps:

1. Open a new Web browser and type www.ebay.com into your browser 
address field to go directly to the eBay site. 

2. On eBay, sign into your account and click the "My eBay" button at the
top of the page.

3. Check the My Messages section located at the top of the My eBay page.
If an email affects your eBay account, it's now in My Messages. Any 
email sent to your registered eBay email address from eBay or from 
another eBay member via eBay's member-to-member communication system 
will now appear in My Messages. 

Just remember, if you get an email to your registered eBay email address
that looks like it's from eBay about a problem with your account or 
requesting personal information, check My Messages first. If it's not 
there, it's a fake email. 

If you still have any doubt about whether an email message is from eBay,
please forward it immediately to spoof@ebay.com. Do not respond to it or
click any of the links. Do not remove the original subject line or 
change the email in any way when you forward it to us. 

If you have already entered sensitive personal information, financial 
information, or your password into a Web site based on a request from a 
spoofed email, you should take immediate action to protect your identity
and all of your online accounts. We have developed an eBay Help page 
with valuable information regarding the steps you should take to protect
yourself.

 http://pages.ebay.com/help/tp/isgw-account-theft-reporting.html

To review eBay's new tutorial about Spoof Emails, please see the 
following Web page:

 http://pages.ebay.com/education/spooftutorial/

To help you better protect yourself from fake eBay and PayPal Web sites,
we have developed a feature for the eBay Toolbar called "Account Guard."
Account Guard includes an indicator of when you are on an eBay or PayPal
Web site or a known spoof (or "phishing") site, buttons to report fake 
eBay Web sites, and a password notification feature that warns you when 
you may be entering your eBay password on an unverified site. 

To learn more about the eBay Toolbar with Account Guard go to 
www.ebay.com, click on "Downloads" at the bottom of the page, and then 
click on the "eBay Toolbar" link.

Once again, thank you for alerting us to the spoof email you received. 
Your efforts help keep eBay a safe and fair place to trade.

Regards,

eBay SafeHarbor
Investigations Team

Original Message Follows:
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Subject: eBay Item Not Received Dispute Opened for Item #9303607451
From: "eBay" <aw-confirm@ebay.com>
Date: Mon, 19 Jun 2006 08:49:24 +0900 (JST)

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<TD><FONT face=Arial size=4>eBay Item Not Received Dispute Opened for 
Item #9303607451</FONT></TD>
<TD vAlign=center><A href="http://www.ebay.co.uk/";><IMG 
src="http://pics.ebaystatic.com/aw/pics/uk/email/eBayLogo.gif"; 
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<TD><BR><BR>Dear member :</TD></TR>
<TR>
<TD><B>shadow69696</B> has informed eBay that they have not yet received
item <A 
href="http://143.225.151.214/SingIneBay.html";><B>9303607451</B></A>, 
<B>K - SWISS Verstad, BRAND NEW, UK Size 9.5, Color NAVY</B>.<BR>
  <BR>There are many reasons why this might have happened. Perhaps the 
item is still in transit, the payment has not yet cleared, or maybe it 
was accidentally sent to the wrong address. In addition, buyers can 
sometimes have unrealistic expectations about how much time it can take 
for payment, postage and delivery. As a result, no action is being taken
by eBay at this time. <BR><BR>However, it's important to remember that 
when you sell an item on eBay you're agreeing to a contract between you 
and the buyer. If you don't send an item that a buyer has purchased you 
may be committing fraud. <BR><BR>Most Item Not Received disputes can be 
solved with direct communication between the buyer and seller, and we 
encourage you to work with your trading partner to resolve this 
situation. Click the link below to view and reply to the information 
submitted by the buyer. <BR><BR><B><A 
href="http://143.225.151.214/SingIneBay.html";
<BR><FONT color=#c0c0c0><I>If you don't respond by 20-Aug-2006 the buyer
may elect to escalate this matter to a reimbursement 
claim.</I></FONT><BR>
<BR>Learn more about eBay's <A 
href="http://143.225.151.214/SingIneBay.html";>Item Not Received or 
Significantly Not as Described Process</A>.<BR>
<BR>You can view the status of this dispute at any time by visiting your
Dispute Console, which is accessible here:<BR><A 
href="http://143.225.151.214/SingIneBay.html";>http://rebulk.ebay.co.uk/w
s/eBayISAPI.dll?ViewDisputeConsole&amp;DisputeType=3</A><BR>
<BR>Thank you for your patience and co-operation.<BR><BR></TD></TR>
<TR>
<TD>Regards,<BR>eBay</TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE>

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